Terms and Conditions

Age

The Platform is intended for users aged 16 and older. You must be at least 18 years old to use the Platform, or at least 16 years old with the consent of your parent or legal guardian (which you confirm you have obtained by accepting these Terms and the Privacy Policy). Gaming Center accounts may only be opened by persons aged 18 or older. We may verify age, identity, and parental consent at registration or at any time, and may suspend accounts where verification fails.

Restrictions

You may not use the Platform if you have previously been suspended or terminated by us, if you are subject to any legal restriction that makes your use unlawful, or if you provide false information at registration.

One account per person

Each person may hold only one Gamer account. Gaming Center accounts must correspond to a real, operating business. Accounts are personal to you and may not be sold, transferred, or licensed to another person.

A marketplace and facilitator, not a venue operator

The Platform connects Gamers with independently owned Gaming Centers. We are not the owner, operator, landlord, or insurer of any Gaming Center, and we do not employ any Center's staff. Each Gaming Center is an independent business solely responsible for its equipment, staff, premises, licences, and conduct.

Direct contracts between Gamers and Centers

When you make a Booking, a direct contract is formed between you and the Gaming Center for the provision of the gaming session. The Platform's role is limited to facilitating discovery, payment processing, scheduling, and dispute procedures. The Platform is not a party to that contract except as expressly stated in these Terms.

Not a bank

The Platform is not a bank, deposit-taking institution, or licensed financial services provider. All balances shown in any Wallet are bookkeeping entries maintained by the Platform. They are not deposits, are not interest-bearing, are not covered by any deposit insurance scheme, and create no debtor-creditor relationship beyond the specific obligations stated in these Terms.

No agency or partnership

Nothing in these Terms creates an agency, partnership, joint venture, franchise, or employment relationship between the Platform and any Gamer or Gaming Center.

Legal status and capacity

Passionate Gammerz International is a business name registered under Part B of the Companies and Allied Matters Act 2020. References in these Terms to "we", "us", and "our" include the proprietor of the business name in his capacity as its owner. The Platform may in future be operated through a limited liability company; these Terms will be updated accordingly upon any such restructuring.

Account types

The Platform has three account types: Gamer, Gaming Center, and Admin. A Gaming Center account has two sub-roles, Owner and Manager, with different permissions. Only the Owner may view wallet balances, change bank details, or request payouts. Managers may operate listings and bookings only.

Accurate information

You must provide accurate, current, and complete information at registration and keep it updated. Usernames and Gaming Center names must be unique; letter case does not create a distinct name.

Account security

You are responsible for safeguarding your login credentials and for all activity under your account. Notify us immediately at support@passionategammerz.com of any unauthorized use. We are not liable for losses arising from your failure to protect your credentials.

Verification

Gaming Centers must complete our verification process (including, where required, business registration documents and bank account verification) before accepting Bookings. We may conduct identity and fraud checks on any account at any time.

Mandatory consent at checkout

Before any payment, every Gamer must explicitly consent to: (a) the booking being valid only on its scheduled day; (b) the no-refund, no-cancellation rule; (c) no-show forfeiture; and (d) the controller option selected. A Booking is confirmed only when payment is verified by our servers.

Confirmation, receipt, and check-in

Confirmed Bookings generate a unique QR code and downloadable receipt (booking IDs formatted like "PGZ-…"). Check-in requires the QR code at the correct Center, on the scheduled day, once only.

Slot conflicts

In the rare event of a double-booking caused by our systems, we will, at our option, move you to an equivalent slot or refund that specific payment. This is the sole exception to the No-Refund Policy and applies only where the error is ours.

Bookings are final

Confirmed Bookings cannot be refunded, cancelled, rescheduled, or transferred by the Gamer for any reason, including change of plans, lateness, transport issues, or forgetfulness. You confirm this explicitly at checkout. See the No Refund Policy below.

No-shows

If you do not check in during your booked slot, your payment is retained by the Gaming Center; the booking remains confirmed and unused, and does not cancel or refund itself.

The one exception

The only scenario in which money moves back on a confirmed Booking is the slot-conflict exception in the Bookings and Payments section above.

Goodwill credit (not a right)

We may, in our sole and absolute discretion and without establishing any precedent or obligation, issue Game-Time Credit or other goodwill in individual cases (for example, platform errors, extenuating circumstances, or to protect the community). Goodwill credit is never cash, is subject to the Game-Time Credit Terms, and creates no entitlement for you or anyone else.

Statutory rights

Nothing in these Terms excludes rights you hold under Nigerian law that cannot lawfully be excluded.

Forfeiture

Credit may be forfeited, in whole or in part, without compensation where: (a) it has expired; (b) it was earned through fraud, abuse, or breach of these Terms; (c) the underlying referral reward is clawed back; or (d) your account is terminated for cause under Suspension and Termination.

Not money

For the avoidance of doubt, and as further described in the What Passionate Gammerz Is section above, Wallet balances are ledger entries only. They are not deposits, do not earn interest, and are not insured by any deposit insurance scheme.

Rewards are credit, never cash

Every reward earned under the referral program is Game-Time Credit governed by these Terms. See the Referral Program Terms below for the complete rules, including the 20% gamer-to-gamer rate, the 2% station-referral rate, the one-time-only nature of every reward, the ₦10,000 monthly cap, fraud checks, and clawbacks.

Abuse

Self-referrals, fake accounts, referral farming, incentivized sign-ups, or any manipulation of the program constitute material breach of these Terms. We may block, withhold, or claw back rewards, freeze accounts, and terminate accounts for cause, in our sole discretion.

Program changes

We may change reward rates, caps, or credit expiry at any time in accordance with Changes to These Terms below. Rewards already released are not affected retroactively, except by clawback under the stated rules.

Verification

A Gaming Center must complete verification (business registration, identity, and bank account verification) and remain accurate. We may suspend listings where verification lapses.

Center obligations

Each Gaming Center agrees to:

• honour every confirmed Booking on its scheduled day, with the booked unit and equipment available and in working condition;
• maintain its premises, equipment, and internet connections in a safe, lawful, and reasonably working state;
• ensure its staff act lawfully and professionally toward Gamers;
• keep listings, units, prices, and availability accurate;
• obtain and maintain all licences, permits, and consents required to operate;
• maintain appropriate insurance for its premises, staff, and operations; and
• comply with all applicable Nigerian laws, including tax obligations (the Center is solely responsible for its taxes, including VAT and withholding obligations, on revenue earned through the Platform).

Ratings

Gamers may rate and review a Center only after a real, completed Booking. Reviews must reflect a genuine experience.

Payouts

Earnings move from pending to available and are paid out only as set out in the Payout Policy below (weekdays, Monday to Friday, with weekend requests processed the following Monday; Owner-only requests; OTP-protected bank details with a 48-hour lock after changes).

Freezes and suspension

Wallets may be frozen, and listings suspended or removed, as set out in the Payout Policy, the Dispute Policy, and Suspension and Termination. A Center suspended for cause forfeits nothing it has lawfully earned, but pending payouts may be held pending review.

Kinds

Platform tournaments are created and run by our Admins. Station tournaments are created by verified Gaming Centers. Both are governed by these Terms and the Tournament Rules below, plus any rules stated on the tournament's own page, which prevail in the event of a conflict for that tournament.

Registration and fees

Registration requires acceptance of the tournament's rules; a seat is confirmed only when any entry fee is verified. Entry fees follow the No-Refund Policy. Registration closes at the stated deadline or at maximum capacity, whichever comes first.

Results

Only authorized Admins or the hosting Center may upload match results. Gamers may never self-report results. Result decisions are final unless appealed within 7 days through Contact and Support.

Cancellation and changes

We (and, for station tournaments, the hosting Center) may cancel, postpone, reschedule, or amend any tournament, fixture, prize, or rule at any time, including for force majeure (see Force Majeure below), low participation, or operational reasons. Where a tournament is cancelled before it begins and no match has been played, we may, in our sole discretion, refund entry fees or issue equivalent Credit; after commencement, the No-Refund Policy applies.

Prizes and tax

Prizes are described on the tournament page. Prize delivery may take up to 30 days after the tournament concludes. Gamers are solely responsible for any tax arising from prizes or winnings; we may withhold any amount required by law.

Fair play

Cheating, match-fixing, collusion, or abusive conduct toward opponents or organizers results in disqualification, forfeiture of prizes, and potential account termination.

Reporting

Any user may report Content or conduct via the in-app Report button or through Contact and Support. Reports route into an admin moderation queue showing only the reported Content and its immediate context.

Actions

Admins may keep, redact, or remove Content and may warn or suspend accounts. Every moderation action is logged with the Admin's identity and timestamp.

Automatic filtering

A banned-words filter runs automatically on posts and comments as an additional layer, not a substitute for human review.

No duty to monitor

We are under no obligation to monitor, pre-screen, or remove any Content, and we are not liable for Content posted by users except as required by law. We may take any action we consider necessary to protect the Platform, its users, or third parties.

Appeals

If you believe Content was removed or your account was actioned in error, appeal through Contact and Support.

What you grant us

By submitting Content to the Platform, you grant us a non-exclusive, worldwide, royalty-free, perpetual, sublicensable, and transferable licence to host, store, reproduce, modify, adapt, publish, display, distribute, translate, and create derivative works from your Content, in any media, for the purpose of operating, improving, and promoting the Platform and its Services (including featuring Content in promotional materials with attribution where practicable).

What you warrant

You represent and warrant that you own your Content or have all necessary rights to grant the licence above, and that your Content does not infringe any third-party rights or violate applicable law.

Removal

You may delete Content you posted, and we will take reasonable steps to remove it from public view. The licence above continues to apply to the extent necessary to operate the Platform (including backups and the records described in General Provisions below).

Copyright notices

If you believe Content on the Platform infringes your copyright or other intellectual property rights, notify us at legal@passionategammerz.com with sufficient detail (identification of the work, the infringing material, and your contact details). We will review and take action as required by the Nigerian Copyright Act 2022.

Feedback

If you send us suggestions or feedback, you grant us a perpetual, irrevocable, royalty-free licence to use them without any obligation to you.

Payment failures

Where a payment fails, is delayed, or is disputed due to a third-party service (including Paystack or any bank or card network), we will use reasonable efforts to assist but are not liable for the failure, and our liability is limited as set out in Limitation of Liability below.

Cooperation with authorities

We cooperate with law enforcement and regulators, including the Nigeria Police, the Economic and Financial Crimes Commission (EFCC), the NFIU, and the Central Bank of Nigeria, and we may disclose information, freeze funds, or suspend accounts where we suspect unlawful activity, in our sole discretion, without liability to you.

Fraud checks

We use automated and manual checks to prevent fraud, including device and IP signals at signup and behavioural analysis of Bookings and referrals. See the Privacy Policy on automated decisions.

Our rights

We may suspend or terminate any account, in whole or in part, with or without notice, where you breach these Terms or the Community Guidelines, attempt fraud, abuse the referral program, pose a risk to the Platform or its users, or where required by law or by a regulator.

Effects of termination

• Your right to use the Platform ceases immediately.
• Game-Time Credit in your Wallet is forfeited if termination is for cause; if termination is not for cause, we will, in our discretion, allow you to use or apply your Credit for a reasonable wind-down period.
• Lawfully earned but unpaid Center earnings remain payable through the normal payout process, subject to any freeze, review, or set-off.
• Your Content may remain visible to others as posted; we may remove it at our discretion.
• Sections that by their nature survive termination continue to apply: No Refunds or Cancellations, Game-Time Credit and Wallet, Content Moderation, User Content Licence, Intellectual Property of the Platform, Prohibited Conduct and Security, Disclaimers, Limitation of Liability, Indemnification, Dispute Resolution, Governing Law and Jurisdiction, and General Provisions.

Your rights

You may close your account at any time by contacting Contact and Support. Closing an account does not entitle you to refunds of Fees already paid or to conversion of Credit to cash.

"As is" and "as available"

The Platform and Services are provided on an "as is" and "as available" basis, without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, or security.

What we do not warrant

To the fullest extent permitted by law, we do not warrant that:

• any Gaming Center's premises, equipment, or connections are in any particular condition, Centers are independently verified by our team, but verification is not a guarantee of quality or safety;
• the Platform will be uninterrupted, error-free, or available at all times (including during power, internet, or third-party outages);
• tournament results, rankings, or prizes will occur as described in every case; or
• any user will achieve any particular outcome, including referral earnings.

No indirect damages

To the fullest extent permitted by law, we (and our officers, directors, employees, agents, and service providers) are not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, data, goodwill, or opportunity, arising out of or relating to the Platform, even if advised of the possibility.

Aggregate cap

Our total aggregate liability to you for all claims arising out of or relating to the Platform or these Terms, whether in contract, tort (including negligence), statute, or otherwise, is limited to the total Fees you paid to us (or, for Gaming Centers, the commissions you paid us) in the twelve (12) months preceding the event giving rise to the claim.

Center incidents

We are not liable for events that occur at a Gaming Center's physical premises during your session, including injury, damage, theft, equipment failure, or loss, and for any dispute arising from the session you must raise a dispute under the Dispute Policy rather than against the Platform. Nothing in this clause limits a Center's own liability to you, which is a matter between you and the Center.

Exclusions

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under Nigerian law, including liability for fraud, gross negligence, or wilful misconduct by us, or for death or personal injury caused by our negligence where such liability cannot be excluded.

All users

You agree to indemnify, defend, and hold harmless the Platform and its officers, directors, employees, and agents from and against all claims, damages, losses, liabilities, costs, and expenses (including legal fees) arising out of or relating to:

• your use of the Platform;
• your Content;
• your breach of these Terms;
• your violation of any law or third-party right; or
• any dispute between you and a Gaming Center or another user.

Gaming Centers

Additionally, each Gaming Center agrees to indemnify, defend, and hold harmless the Platform from and against all claims, damages, losses, liabilities, costs, and expenses arising out of or relating to:

• the Center's premises, equipment, staff, or operations;
• any injury, damage, or loss suffered by a Gamer or third party at or in connection with the Center;
• the Center's breach of the [Gaming Center Terms](#gaming-center-terms); or
• the Center's failure to pay any tax or comply with any law.

Suspended obligations

Our obligations are suspended for the duration of the event, and we may suspend or modify Services, including tournaments, as reasonably necessary.

Informal resolution

Before commencing any formal proceeding, you agree to notify us in writing through Contact and Support describing the dispute, and to participate in good-faith discussions for 14 days. Most disputes are resolved this way.

Arbitration

If the dispute is not resolved informally, it shall be finally settled by arbitration under the Arbitration and Mediation Act 2023 of Nigeria, by a single arbitrator appointed by agreement of the parties or, failing agreement, by the President of the Chartered Institute of Arbitrators (Nigeria). The seat of arbitration shall be Abuja, Nigeria; the language shall be English; and the arbitrator's award shall be final and binding on the parties, enforceable in any court of competent jurisdiction.

Small claims and carve-outs

Either party may instead bring claims in the Small Claims Court of the Federal Capital Territory (or its equivalent) where the claim is within that court's jurisdiction, and either party may seek urgent injunctive or equitable relief (including for IP infringement or fraud) in the courts described in Governing Law and Jurisdiction below without first arbitrating.

Class-action waiver

All claims must be brought in the party's individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate or join claims of more than one person.

Limitation period

To the fullest extent permitted by law, you may not bring any claim arising out of or relating to the Platform more than twelve (12) months after the event giving rise to the claim first accrued.

Costs

Each party bears its own costs and legal fees, except that the arbitrator may award costs and fees to the prevailing party where a claim or defence was frivolous or brought in bad faith.

Deemed acceptance

Your continued use of the Platform after a change takes effect constitutes acceptance of the updated Terms. If you do not accept the changes, you must stop using the Platform and may close your account.

Entire agreement

These Terms, the Privacy Policy, and all incorporated sub-policies constitute the entire agreement between you and the Platform and supersede all prior agreements, representations, and communications.

Severability

If any provision is held invalid or unenforceable, the remaining provisions continue in full force, and the invalid provision is deemed modified to the minimum extent necessary to make it valid and enforceable.

Waiver

Our failure to enforce any provision is not a waiver. Waivers are effective only if in writing and signed by us.

Assignment

We may assign these Terms or any of our rights and obligations, in whole or in part, to any person or entity, including in connection with a merger, acquisition, or sale of assets, without your consent. You may not assign or transfer your account or these Terms.

No third-party beneficiaries

Except as expressly stated, these Terms create no rights for any third party.

Language

These Terms are written in English. If translated into other languages, the English version prevails in the event of conflict.

Notices and electronic communications

By using the Platform, you consent to receive communications from us electronically (email, in-app messages, push notifications) and agree that such communications satisfy any legal requirement that communications be in writing. Notices to us must be sent through Contact and Support.

Record-keeping

We maintain records of transactions, consents, moderation actions, and account activity as described in the Privacy Policy. Our records are admissible evidence of those matters absent manifest error.

Headings

Headings are for convenience only and do not affect interpretation.

Who can book

Only logged-in Gamer accounts can book. Gaming Center accounts cannot book their own units.

The 7-day booking window

You may book any available slot from today through 6 days ahead (a 7-day window in total). Slots cannot be booked before they open or after they pass; each day's slots expire at that day's midnight if unbooked.

What a booking includes

A Booking selects a Center, a gaming unit, a time slot, a game, a session length, and a controller option (a 5% discount applies when you bring your own working controller). You may book two or more consecutive slots on the same unit in a single Booking and pay for them together.

Game-Time Credit at checkout

Available Credit may be applied toward a Booking's total at checkout. Credit only reduces what you pay through Paystack; it is never paid out as cash.

Consent before you pay

Every Gamer must agree, before paying: (a) the Booking is valid only on its own scheduled day; (b) there are no refunds or cancellations; (c) a no-show forfeits payment; and (d) the controller agreement for the option chosen. See the No Refund Policy, Same-Day Booking Policy, and Controller Policy below.

Confirmation and check-in

Once payment is verified, the Booking is confirmed and you receive a unique QR code and downloadable receipt. Check-in requires the QR code at the correct Center, on the scheduled day, once only.

If a slot becomes unavailable

If a slot is taken by another user in the same moment your payment completes, the Booking is flagged for our team to resolve by moving you to another slot or refunding that specific payment, the sole exception to the No Refund Policy, because the error is ours.

Bookings are final

Confirmed Bookings cannot be refunded or cancelled by the Gamer for any reason, including change of plans, transportation trouble, or forgetfulness. This is confirmed explicitly at checkout.

No-shows

If you do not check in during your booked slot, your payment stays with the Gaming Center. The Booking simply remains confirmed and unused; it does not automatically cancel or refund itself.

The one exception

If a technical error on our side causes two Gamers to be charged for the same slot at the same moment, that Booking is flagged for our support team to fix by moving you to another open slot or refunding that one payment. This is the only scenario where money moves backward on a confirmed Booking.

Disputes are different from refunds

If something goes wrong with your actual session, you may raise a dispute after check-in under the Dispute Policy. A dispute investigates and can pause a Center's payout; it does not refund the Gamer, because booking consent is explicitly no-refund and no-cancellation.

Goodwill

We may, at our sole discretion and without obligation or precedent, issue Credit or other goodwill in individual cases (see No Refunds or Cancellations above).

One booking, one day

Every Booking is tied to one specific calendar day chosen at booking (today through 6 days ahead) and is valid for check-in on that exact day only. It cannot be used, moved, or checked in on a different day.

What happens if you miss your day

If the scheduled day passes without check-in, the Booking is a no-show: payment is not returned and the Booking cannot be rescheduled.

Choosing a date

The date picker shows only the 7 days you may choose (today plus the next 6). If a Center has not published slots for a day, that day shows no times.

Your two options

At booking you choose whether to bring your own working controller or use the Center's. The choice is locked in at checkout as part of your consent.

The 5% discount

Bringing your own controller earns a 5% discount off the session subtotal, calculated automatically at checkout. By selecting this option you confirm the controller is yours and in working condition.

Using the Center's controller

If you use the Center's controller, you agree to treat it with care for the session's duration. Damage caused by misuse is between you and the Center and may affect your ability to book with that Center again.

Changing your mind

The controller choice is part of the price agreed at checkout and cannot be changed after confirmation.

Credit, not cash

Every reward earned through the referral program is Game-Time Credit: never paid out as cash, never withdrawable to a bank account, never transferable to another account, and spendable only toward future Bookings.

Who can refer

Only Gamer accounts receive referral codes and can refer. Gaming Center accounts can never refer anyone; this is enforced at the account level.

Gamer-to-gamer referrals (20%), one-time only

When a friend signs up through your referral link and completes their first qualifying Booking, and that Booking clears its 24-hour review window with no dispute, you earn Game-Time Credit equal to 20% of that Booking. This reward is earned once per referred Gamer and only on the referred Gamer's first qualifying Booking; no further reward is earned on any later Booking by the same Gamer.

Gamer-to-station referrals (2%), one-time only

You may also refer a Gaming Center. When that Center is verified and completes its first payout, you earn Game-Time Credit equal to 2% of that first payout. This reward is earned once per referred Center and only on the Center's first payout; every payout after the first is paid to the Center in the normal way and generates no referral reward.

Rules that apply to every referral

A referral link works once per person; you cannot refer yourself; every referral reward is a one-time bonus, there are no recurring, residual, or lifetime referral rewards; and there is a monthly cap of ₦10,000 on the credit one Gamer can earn in a calendar month, with rewards that would exceed the cap held back rather than released.

Fraud and clawbacks

Every reward passes a fraud check before release. Suspicious activity (self-referral attempts, fake accounts, unusual patterns) can cause a reward to be blocked. If the Booking behind a reward is later disputed and the dispute is upheld, the reward is cancelled (the clawback rule).

Program changes

We may adjust reward rates, the monthly cap, or credit expiry under Changes to These Terms above. Released rewards are not affected retroactively, except by clawback.

What Game-Time Credit is

A non-cash balance earned through the referral program, shown in your Gamer Wallet. It exists to be spent on real Bookings, nothing else.

Non-cash, non-withdrawable, non-transferable

Credit can never be withdrawn as cash, deposited to a bank account, converted to any currency, or transferred to another account. It has value only inside the Platform.

How credit moves

Newly earned credit is added as available. When applied to a Booking, the amount is reserved and moves to used once the Booking is paid for. If the expiry date passes before use, credit moves to expired and can no longer be applied.

Applying credit

At checkout you may apply any amount of available Credit up to the Booking total. The amount you pay through Paystack is reduced exactly by the Credit applied. You can never apply more Credit than you have available.

Expiry

Credit expires 90 days after it is earned. We notify you when credit is about to expire, and again once expired. Expired credit cannot be restored.

Clawbacks

If credit was earned from a referral reward later cancelled (for example, because the underlying Booking's dispute was upheld), that credit can be removed from your Wallet even if unspent.

Forfeiture

Credit may also be forfeited on termination for cause or referral abuse (see Game-Time Credit and Wallet above).

Posts, comments, and media

Keep posts and comments on-topic and respectful. A banned-words filter runs automatically; anyone can report a post, comment, or piece of media for review.

Reviews

Reviews may be left only after a real, completed Booking and should reflect a genuine experience. Reported reviews may be kept, redacted, removed, or dismissed by an Admin.

Enforcement

Breaches may lead to content removal, a warning, or account suspension depending on severity, under the Content Moderation Policy.

Two kinds

Platform tournaments are created by Admins; station tournaments by verified Gaming Centers. Both follow these rules unless the tournament's own page states otherwise, in which case that page prevails for that tournament.

Registering

Registration requires reviewing and accepting the tournament's format, dates, prize, rules, and fee. If there is a registration fee, your seat is confirmed only once payment is verified. Registration closes at the stated deadline or at maximum capacity.

Fixtures and matches

Fixtures are published as the tournament is organized. Show up for your scheduled match on time, at the assigned unit where applicable.

Results

Only an authorized Admin or the hosting Center may upload a match result; Gamers never self-report. Every result upload is logged. Results update standings, rankings, and achievements.

Withdrawing

You may withdraw your registration at any time before the tournament concludes. A paid entry fee follows the No Refund Policy.

Fair play

Match-fixing, cheating, and abusive conduct toward opponents or organizers can result in disqualification and account suspension.

Cancellation and prizes

See the Tournaments section above (cancellation/postponement rights; prize delivery up to 30 days after conclusion; Gamer tax responsibility for prizes).

What can be reported

Posts, comments, media, reviews, chat messages, conversations, and live streams can be reported by any user who encounters something that breaks the Community Guidelines.

How a report is reviewed

Reports enter an admin moderation queue showing only the reported Content and its immediate context, not a general browse of your account. An Admin decides whether to keep, redact, or remove the Content, and whether the account needs a warning or suspension.

Automatic filtering

A banned-words filter runs automatically on posts and comments, on top of (not instead of) human review of reports.

Logging

Every moderation action, removals, warnings, suspensions, is logged with the Admin's identity and timestamp.

Appeals

If you believe Content was removed or your account actioned in error, reach out through Contact and Support below.

The commission split

On a standard Booking, the Platform keeps a commission percentage and the Center keeps the rest. A Center referred by a Gamer keeps a larger share on its very first payout under the Referral Program Terms; every payout after that is the standard split.

Pending, then available

Money from a Booking enters the Center's pending balance when payment is verified. Once the Gamer checks in and the session's booked time passes, the Booking enters a 24-hour review window. If no dispute is raised, funds move to available when the window closes.

Requesting a payout

Only the Owner sub-role (never a Manager) may request payouts or view wallet balances. Payouts are processed on weekdays, Monday to Friday, and a payout requested on a weekday is ordinarily sent automatically shortly after it is requested; a request made on a Saturday or Sunday is queued and processed on the following Monday. A payout may instead be held for manual review where the wallet is frozen, where a bank account change lock is in force, where the amount exceeds the automatic payout limit set by the Platform, or where our payment provider declines or queries the transfer. Payouts depend on third-party banking infrastructure, and we are not liable for bank-side delays.

Bank account security

Adding or changing payout bank details requires a 6-digit one-time code emailed to the Owner, and the account name is checked against Paystack's records to confirm it matches the verified business. Changes automatically lock new payouts for 48 hours and trigger a security-alert email.

Frozen wallets

An Admin may freeze a Center's wallet at any time, pausing pending-to-available movement and blocking new payout requests. A dispute on any of a Center's bookings automatically freezes that Center's whole wallet until an Admin reviews it (see the Dispute Policy).

No-shows never expire on their own

If a Gamer never checks in, that Booking's money stays in the Center's pending balance indefinitely. It does not automatically release or cancel.

Taxes

Centers are solely responsible for all taxes on revenue earned through the Platform, and for providing any information we reasonably request for tax and regulatory compliance.

What a dispute is, and is not

A dispute holds a Gaming Center's money while our team investigates something that went wrong with a session. A dispute never refunds the Gamer: booking consent is explicitly no-refund and no-cancellation from the moment you pay (see the No Refund Policy).

When you can raise one

You may raise a dispute on your own Booking only while it is within its 24-hour review window after check-in, with a written reason describing what happened.

What happens the moment you raise one

That Booking moves to a disputed status, and the Center's entire wallet is automatically frozen, not just that Booking's share, because a dispute is reason to pause every payout from that Center until a human reviews it. Both the Center and our admin team are notified immediately.

How a dispute is resolved

An Admin reviews the dispute and either: (a) dismisses it, returning the Booking to a fresh 24-hour review window; or (b) upholds it, leaving the Booking permanently in a disputed state as a closed exception managed directly by a human.

The wallet freeze is separate

Resolving a dispute, either way, does not automatically unfreeze the Center's wallet. Unfreezing is always a separate, deliberate decision by an Admin once satisfied everything is in order.

Abuse of disputes

Raising disputes in bad faith, repeatedly, or without basis is a breach of these Terms and may lead to restrictions on your account.

General support

For questions about your account, a Booking, a payment, or anything else covered in these Terms, email support@passionategammerz.com.

Reporting content or a user

The fastest route is the Report button on the content itself, which routes directly into the admin review queue.

Payment and wallet issues

Include your booking ID (formatted like "PGZ-…", shown on your receipt) or payout reference so our team can find it quickly.

Gaming Center verification

Centers with questions about verification, bank detail changes, or payouts should use support@passionategammerz.com; our verification and finance teams work from the same inbox.

Legal and copyright matters

Email legal@passionategammerz.com (including copyright takedown notices and subpoenas or court orders).

Postal address

Passionate Gammerz International (BN 9741105), 930251 Jingi, Abattoir, Jos South LGA, Plateau State, Nigeria.

Response times

We aim to respond within a few business days. Security-related reports (such as suspected unauthorized bank detail changes) are prioritized.